Artisan Return and Refund Policy

At Artisan, we are committed to delivering high-quality leather footwear and ensuring customer satisfaction. Please review our return policy carefully before making a purchase.

Return Window

Artisan offers a 5-day return policy starting from the date of delivery.

Eligibility for Returns

Returns will be accepted only if:

The product is unused, unworn, and in its original condition
The item is returned with original packaging and box
The return request is made within 5 days of delivery

Non-Returnable Items

Returns will not be accepted if:

The shoes have been worn or used
The product shows signs of damage due to misuse or improper handling
The return request is submitted after the 5-day return period

Exchange Policy

Size exchanges are allowed within the 5-day return period, subject to product availability. The item must meet all return eligibility conditions.

Return Shipping

Customers are responsible for return shipping costs unless the product received is defective or incorrect.

Warranty Information

All Artisan leather shoes come with a 6-month repair or replacement warranty covering manufacturing defects. Normal wear and tear or damage caused by improper use is not covered under warranty.